In many ITO deals, clients measure the worth of a server or network based on whether it is running 24 hours a day. But, unless your business is global or you provide an online service, you may be over paying for your high availability / 24 hours a day service level.

The perfect service level has a business-oriented view and provides only the necessary service requirements to fit your unique business needs.  Why pay for service levels that don't fit?

 

Continue reading, "Stop Paying for Service Levels that Don’t Fit"

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Should a client invest in future IT infrastructure architecture prior to outsourcing, or should they wait and work with the selected provider? What happens when a client invests a significant amount of time and money to develop their IT infrastructure “end state design” only to learn that their future vision is in conflict with their provider’s economies-of-scale position?

Continue reading, "Which Comes First: End State Design or Outsourcing?"

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