Engaging middle managers in the sourcing process details will enlist their vast operational knowledge, convey your value and trust, and keep them well informed so they can communicate to the broader organization.

Continue reading, "The Power of Middle Management: Keeping the Good Guys on Your Side"

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It’s time to renegotiate your outsourcing contract. Are you prepared?

The outsourcing contract renegotiation process is extremely complex. In my experience, clients who are unprepared almost always leave significant financial savings on the table or structure a deal that leads to future relationship issues and service disruptions. The best way to avoid these consequences is to understand how and when to renegotiate your outsourcing agreement...

Continue reading, "5 Steps to Take before You Renegotiate Your Outsourcing Contract."

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