Outsourcing agreements almost always include preparation for disaster recovery based upon common delivery failures caused by outages, major workload spikes, and force majeure situations. There is even coverage in case the provider becomes financial instability or the client begins to believe it is in their best interest to transition to a new provider or bring the function back in house.

So what if you, as the CFO or CIO of a major corporation, woke up one morning to discover Provider Delivery Armageddon? Overnight, your outsourcing provider has completely ceased operations, and 70% to 90% of the provider workforce supporting your company is based offshore. How would you respond? What would you do first? How could you have been prepared; and how could this have been prevented?  This scenario has never actually occurred, but that being said, a senario like Enron had also never occured - until it did.

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