In many ITO deals, clients measure the worth of a server or network based on whether it is running 24 hours a day. But, unless your business is global or you provide an online service, you may be over paying for your high availability / 24 hours a day service level. Why require 99.95% uptime (22 minutes of downtime per month) when 99% uptime (438 minutes of downtime per month) is sufficient?

There are many ways to ensure you are only paying for the level of service you need. For example, if your business only needs 12 hours of network availability a day, you should require 99.9% uptime during the 12 critical business hours and cut back during the less critical hours.

Business leaders are concerned with end results, i.e. service levels that measure whether business needs are being met rather than independent items like server, network, and SAN.

Alsbridge’s consultants have the experience needed to help you put together end-to-end service level requirements that take into account the service down if your server, network, SAN or application is down, and can create time-bound service levels that allow for down time during off-hours.

The perfect service level has a business-oriented view and provides only the necessary service requirements to fit your unique business needs.  Why pay for service levels that don't fit?